Mobile Financial Service POV

Are you a Telecom or FS player?

272 Deployments across 90 countries would have answered ‘Both’ to the question above in 2018

Telcos and FinTechs are challenging status quo

Backed by regulations, telcos and fintechs across the globe have evolved from front end channels to integrated digital financial services providers

Users can pay utility bills, purchase goods (via Paytm Mall), transfer money and purchase tickets for events and services on a single app
One stop shop’ for customers, who can access wide marketplace of 3rd party services in addition to social media, communication, and payment
Users can share payments (i.e. splitting bills) via mobile P2P platform, with integrated social feed displaying recent activity
Customers have access to banking, transfers, budgeting / savings services, cryptocurrency investments and insurance through a single app

Technology migration to continue increasing

As internet penetration increases, role of telecom and FinTech players will increase in the coming years

Technology migration in MENA region will continue towards adoption of new technologies, and is expected to reach to a level of 90% mobile internet penetration by 2025.
With the uptake of 3G and 4G services, shift towards digital banking is going to accelerate while the launch and uptake of 5G services will introduce new use cases for telecom and financial services players including IoT.

Technology migration to continue increasing

As internet penetration increases, role of telecom and FinTech players will increase in the coming years

Innovative use-cases
Modern channels
Partnerships
Interoperability
Use-cases such as digital lending, insurance, wealth management, in-app services for transportation, health food, delivery have helped scale-up digital financial services
Owing to increase in smartphone adoption, user-friendly apps have helped offer an enhanced customer experience
Digital financial services providers are becoming strong partners for enterprises and helping connect them to consumers
Seamless movement of money between enterprises to enable partnerships and the expand the digital payments product suite
Global Statistics
24%higher ARPU reported for providers of a credit, savings or insurance product
34%smartphone penetration in Pakistan –up from 26% in 2017, indicating a significant growth in smartphone ownership
46%activity rate among providers of a credit, savings or insurance product as compared to 26% of those without

79%growth in e-commerce transactions facilitated by mobile money

Evolution from basic to integrated FS offering

Sample journey of a basic Mobile Financial Services player to an integrated Financial Services Provider

Case in Point

Example of Digitalization of Government to People (G2P) in an Asian Country

About Us

Stoughton Associates is a management consulting firm which provides strategy and implementation delivery experience for the financial services industry incumbents, new entrants and regulators with leadership and deep domain expertise.

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info@stoughton.xyz
+44 207 193 1832

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